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Resume Roast for Customer Success Managers

CSM resumes have a churn problem of their own: soft language where numbers should be. Passionate about customer outcomes appears on all of them, so reviewers scan straight past it to net retention, book size, and adoption metrics. NRR of 112 percent on a 2.5 million book says more than every empathy adjective in the file. This is a revenue role now; write it like one.

What Gabe checks first on a Customer Success Manager resume

State your book and retention rates, like 45 accounts worth 2.8 million at 94 percent gross and 110 percent net retention. NRR is the headline stat.
Show adoption work with numbers, like onboarding revamp that cut time-to-value from 60 days to 25. Adoption drives renewal, and reviewers connect that dot.
Include expansion you influenced, like surfaced upsells worth 400 thousand a year passed to sales. Influence on revenue counts even when someone else signs it.

Worth knowing

Recruiters spend about 7 seconds on a first resume scan. (Ladders eye-tracking study)

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