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Resume Roast for IT Support Specialists

IT Support Specialist resumes usually read like a job description: answered tickets, reset passwords, supported users. The recruiter already knows what support is. What they cannot see is whether you were good at it, and that lives in numbers, like tickets closed, resolution time, satisfaction scores, and in the systems you actually supported. Volume plus environment plus one fix you automated tells the story.

What Gabe checks first on a IT Support Specialist resume

State your volume and speed: tickets per week, first-contact resolution rate, average time to close. Provided technical support is invisible; 60 tickets a week is not.
List the environment you supported by name: Windows, Active Directory, Office 365, the ticketing system. Recruiters match those nouns against the job posting.
Include one thing you fixed permanently, like a self-service reset that killed a hundred monthly tickets. Ending problems ranks above answering them fast.

Worth knowing

Recruiters spend about 7 seconds on a first resume scan. (Ladders eye-tracking study)

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